Managed Services

Keeping IT infrastructure running without interruption requires continuous monitoring, regular maintenance, and expert intervention. Many businesses, however, don't have the time or staff to manage all of their IT operations in house.

Through Zerbilgi Managed Services, we continuously monitor, manage, and report on organizations' IT infrastructure, so businesses can focus on their core operations without losing time to technical work.

Our service model can be delivered remotely, on site, or as a hybrid, whatever fits the business's needs.

Our Managed Services Scope

• Server monitoring and management
• Network device management
• Firewall management
• User and access management
• Backup system oversight
• Update and patch management
• Antivirus and security product monitoring
• System performance monitoring
• Disk and capacity checks
• Internet and network access monitoring
• Email and communication system management
• License and inventory tracking
• Incident and fault management
• Periodic maintenance work
• Monthly system and service reports
• Capacity and investment planning
• Vendor coordination

Proactive Monitoring and Response

Our managed services approach doesn't wait for a fault to occur. We continuously monitor systems to catch potential issues early and resolve them before they turn into a service interruption.

We track critical metrics such as disk usage, CPU load, memory consumption, network connections, backup status, and service availability.

Periodic Maintenance

We perform regular maintenance to keep systems running securely and at peak performance. This work includes:

• Applying system updates.
• Checking for security vulnerabilities.
• Cleaning up unnecessary files and services.
• Reviewing backup results.
• Checking hardware health.
• Reviewing user and permission lists.
• Assessing network and internet performance.
• Analyzing system logs.

Reporting and Consulting

We deliver regular reports covering the work performed, issues identified, security risks, and recommended improvements.

These reports give management a clear picture of the current state of the IT infrastructure and help them plan future investments more accurately.

Benefits for Your Business

• Lower IT operating costs
• Fewer system outages
• Fast response to technical issues
• Continuous expert support
• Regular maintenance and updates
• Reduced security risk
• A measurable IT infrastructure
• The ability to focus on core business activities